Shipping policy
Shipping Policy:
Thank you for shopping with Clobber Island! Here's our shipping policy to ensure a smooth shopping experience:
1. Processing Time:
- Orders are processed and dispatched within 1-2 business days of payment confirmation.
2. Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping typically takes 3-10 business days.
- Expedited shipping delivers within 1-3 business days.
3. Shipping Rates:
- Shipping costs vary based on the selected shipping method and destination.
- Free shipping is available for orders over £250 - However, if a discount code is used at checkout, free shipping may not apply due to the reduction applied to your order.
- Orders with a total value of £250 or above will be shipped using Royal Mail Special Delivery (or an equivalent insured service). This is to ensure the parcel is fully insured and tracked throughout transit.
4. International Shipping:
- We ship internationally; however, shipping times and costs vary by location.
- International customers are responsible for any customs duties or taxes.
- If a customer refuses to accept their parcel upon delivery due to customs duties, import taxes, or any related charges, the shipment will be returned to us by the destination country’s customs authority or courier. In this situation, we reserve the right to deduct any return shipping fees, processing fees, handling charges, or customs return fees from the customer’s refund. These costs are imposed externally by the courier or customs and are outside of our control.
Customers are responsible for ensuring they understand any applicable import fees before placing an international order.
5. Tracking Information:
- Once your order is shipped, you will receive conformation.
- Track your package through the carrier's platform.
6. Address Accuracy:
- Please ensure your shipping address is accurate during checkout to prevent delays.
- Contact us immediately if you notice an error in your shipping information.
7. Delays and Exceptions:
- Unforeseen circumstances may cause shipping delays; we appreciate your understanding.
- Contact our customer service team for assistance with delayed orders.
8. Lost or Damaged Items:
- In the rare event of a lost or damaged item during transit, please contact us promptly.
- We will work with the carrier to resolve the issue and ensure your satisfaction.
9. Returns Due to Non-Delivery:
- If an order is returned to us due to non-delivery, additional shipping charges may apply.
- Confirm your shipping address carefully to avoid such situations.
10. Contact Us:
- Reach out to our customer service team at clobberisland@gmail.com for any shipping-related inquiries.
- We are here to assist you and make your shopping experience exceptional.
11. Customs Fees and Import Duties
Customers outside of the UK may be subject to customs fees, import duties, or taxes imposed by their country’s customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We are not responsible for any customs-related charges, and we do not offer refunds if orders are refused, returned, or abandoned due to unpaid customs fees.
By placing an order with Clobber Island, you agree to and accept the terms outlined in this shipping policy. Thank you for choosing us!